About
Shropshire Insurance of Texas

The Shropshire Insurance Agency team is committed to providing you with reliable advice and policy assistance to safeguard your family so you can live well and thrive!

Meet the Team

Jeff Shropshire

Principal/Agent

I grew up in Lubbock, Texas, and graduated from Texas Tech University. Wreck’em! I started off my insurance career spending 2 1/2 years as a claims representative for Aetna. I then joined The Shropshire Agency as an agent in 1996. I love helping people, and I have the experience and the drive to help protect businesses and families from financial disasters.

I love being outside, especially if it includes spending time with my family. It could be mowing the yard, playing tennis with my son, or just lounging in a hot tub or swimming pool. I love to talk about lessons learned from Ted Lasso. I also enjoy music, especially live music, and I’ve been known to play the drums and harmonica! Another one of my passions includes teaching Sunday School and our church.

806-763-7311

Kelly Shropshire

I grew up right here in Lubbock, Texas! I have a degree in Marketing from Texas Tech, and  I help our agency bring the perspective of a typical insurance buyer. I always cheer everyone on and ensure they have the best experience in an industry that can be complicated.  I love connecting with people and helping them feel secure about their most valuable treasures.

I kind of have an addiction to following Instagram influencers and everything Christmas.

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You can usually find me with my family, which is pretty magical. My favorite way to spend my weekend is “going” – I like to be on the move

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I currently serve on the Lubbock Symphony Guild Board.  I love any not for profit that helps children.

806-763-7311

Amy Scott

Account Executive

I grew up in the Dallas area, and I went to college at Texas Tech. I’ve been involved in the insurance industry for over 10 years now. My favorite part of my work is how I can share meaningful personal experiences with all my clients and help them reach their goals.

I’m definitely a film buff, so I love to watch movies and spend time with my family. I’m passionate about skincare and new makeup, so you can usually find me in front of a mirror trying out a new style. I also enjoy spending time with my two boys, usually outside, and volunteering at High Point Village.

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Ilene Nelson Hobgood

Personal Lines Manager

I grew up in Wolfforth Texas and I’m still there! Being raised on a farm, I have lots of experience in the Ag community. Come this October 1st, I’ll have been working in the insurance business for 24 years. Personal lines and Farm and Ranch policies are my specialty. It may be short and sweet, but my passion is helping people be smart with their assets and protect them from disaster.

My passion in this stage of my life revolves around my six Grandbabies.  And yes, I talk about them too much. My guilty pleasure is sports, but I doubt that would surprise my clients. On the weekends, I can be found out and about having lunch with my girlfriends, at home babysitting my babies, or spending time at Church. I love children, and I volunteer as much as I can with Wolfforth Methodist Church, showing them the love of Jesus.

806-763-7311

Ceil Boatman

Commercial Customer Service Representative

I’m Ceil Boatman, and I work as a Commercial Customer Service Representative at Shrophire Insurance of Texas, supporting businesses and organizations across Texas with reliable, personalized insurance solutions. I take pride in helping our commercial clients navigate policies, coverage options, and service needs with confidence.

I grew up in Tucumcari, New Mexico, and earned a business degree from Eastern New Mexico University (ENMU) while playing four years of collegiate volleyball. Those experiences taught me teamwork, discipline, and a commitment to excellence—qualities I bring to every commercial insurance account I support.

I’ve been part of the insurance industry since July 1982, and I continue to work part-time, specializing in commercial accounts. I especially enjoy managing the agency’s church and nonprofit book of business, helping organizations secure the right coverage so they can focus on their mission without worrying about risk. My faith in Jesus Christ guides how I approach my work, encouraging integrity, care, and service in every interaction.

Outside of work, I stay active and engaged in my community—spending time with grandbabies, co-teaching Adult II Sunday School, and supporting Samaritan’s Purse.

At Shrophire Insurance of Texas, I’m proud to support commercial insurance clients throughout Texas, delivering dependable service and expertise that businesses and organizations can trust.

806-763-7311

Kendra Kimberlin

Underwriting Support

I’m Kendra Kimberlin, and I work in Underwriting Support at Shrophire Insurance of Texas, serving clients across Texas. I’m proud to be part of a team that delivers thoughtful, reliable insurance solutions throughout the state.

I grew up between West Texas and Central Texas, with Lubbock, Texas at the center of my story. From Frenship Elementary and Melonie Park Church to summers spent on my family’s farm in Lorenzo, Texas, I learned early the value of hard work, accountability, and community. Returning to Lubbock as an adult—while pursuing a degree at Texas Tech University—was both practical and personal. It’s a place that rewards people who show up, stay curious, and get things done.

With four years of experience in the Texas insurance industry, I enjoy working in a field that’s constantly changing and deeply impactful. What excites me most is helping create stability for others. When insurance is done right, it removes uncertainty and gives people the freedom to grow—whether in life, business, or real estate.

Outside of work, I’m rarely still. I love sand volleyball, gardening, home and real estate projects, and figuring out how systems—homes, businesses, or coverage—work better. I’m also passionate about giving back and support organizations like Texas Girls & Boys Ranch and High Point Village, because strong communities matter.

At Shrophire Insurance of Texas, I’m proud to be part of a team that serves Lubbock and communities across Texas with intention, accuracy, and long-term commitment.

806-763-7311

Kathy Groneman

Personal Lines Account Manager

I am a proud native Texan and have called Lubbock home for the past twenty-five years. With over four decades of experience as a licensed insurance agent, I am passionate about helping individuals and families find the right coverage to meet their unique needs. My guiding principle is simple: do it the right way, for the right reasons, to achieve the best results.

Building long-term relationships based on trust, integrity, and personal service is at the heart of my work. I take pride in educating my clients and guiding them through their insurance decisions, so they feel confident and well-protected.

Outside of the office, I enjoy spending time outdoors with my husband and our two fur babies—whether that’s relaxing in our backyard, grilling, listening to music, or enjoying a good book. I’m also incredibly proud of our two amazing children, who are thriving in their careers and happily married. Though they live out of town, I cherish their visits and traveling to see them on vacation. In 2025, we were blessed to welcome our first beautiful granddaughter to the family.

My faith is a cornerstone of my life, and I strive to reflect those values in both my personal life and the way I serve others. I am grateful for the opportunity to help protect what matters most and to make a meaningful difference in the lives of the people I serve.

If you’re looking for an insurance professional who will take the time to understand your needs and provide thoughtful, reliable guidance, I invite you to contact me today for a personalized insurance review. It would be my honor to provide the information you need to make an informed decision.

(806) 763-7311
Excellent
Morgan McCann
I can’t say enough about the outstanding service at Shropshire Agency! Amy and Jeff go above and beyond to make sure everything is taken care of quickly and thoroughly. They are always professional, responsive, and genuinely care about their clients. It’s rare to find people who make the insurance process so easy and stress-free, but Amy and Jeff truly deliver. I highly recommend Shropshire Agency to anyone looking for top-notch insurance service and a team that actually looks out for you! -Southwest Cleaning
David McCulley
I have my home and autos insured through the Shropshire Agency and have for many years. I truly appreciate the professionalism and responsiveness that I consistently experience. Trusted team of people to work with and I highly recommend.
Response from the owner:We appreciate your business. Thank you for the wonderful review!
Jon Live Life Well Clinic
Jeff is awesome. He listens to what your concerns and needs are and tailors everything to exactly what you need to have peace of mind.
Response from the owner:Thank you so much for taking the time to leave an excellent rating. We really appreciate your business!
Donna Thomas
Jeff and staff are like a breath of fresh air. Kathy handles all our needs. She is prompt, very knowledgeable and so pleasant to deal with. We highly recommend this
Agency to anyone with insurance needs.
Response from the owner:Thank you so much for the wonderful feedback! We're thrilled to hear that Jeff, Kathy, and our great team have made your experience such a positive one. We truly appreciate your recommendation!
Admin DMCo
A very personable experience ANY time I have a question or need assistance. I couldn't ask for better!
Response from the owner:Thank you for your great 5 star review!
Joe Smith
We are very pleased to with our Agent and their team. They Hank you for all that you do with a servants heart. God bless you.
Response from the owner:Thank you so much for your kind words and heartfelt message! We're truly honored to serve you and are grateful for the trust you've placed in our team. It’s a joy to assist you — God bless you as well!
D Bunting
Our agent, Ilene Hobgood, is excellent and we have recommended here to several of our friends and neighbors.
Response from the owner:Yes, we are so grateful to have Ilene on our team! Thank you for the referrals!
NMN Shannon
Shropshire handles the insurance needs of Shannon Sound & Lighting very well.
Response from the owner:Thank you for the 5 star rating!
Janice Howard
Our prior insurance is no longer active in our state, so we had to change. Shropshire worked hard to find a new insurance policy with competitive rates. I appreciate their hard work!
Chris Powell
I've worked with Amy at Shropshire on my policy and she is always patient and helpful, helping me with a myriad of options and breakdowns. I'm so grateful for her help and kindness!
Response from the owner:Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
KIP LEDGERWOOD
Great people, very helpful in all aspects. Thank you!
Response from the owner:Thank you, Kip for the kind review. We are blessed to have auto insurance customers like you!
Dixie Stewart
All of the staff are great! Very helpful and answer any questions or concerns!!!
We are very pleased and highly recommend Shropshire Agency

Steve and Dixie Stewart
Response from the owner:Thank you Dixie for your great review!
Judy Kelly
Very efficient, professional, pleasant attitudes to be around.
It's making an unpleasant restoration so much easier to handle.
Response from the owner:Thank you Judy for your kind words regarding home insurance!
bill hillstrom
Great people, great service
Response from the owner:Thank you for the great review!
Lester Mills
Great service and always available to answer our questions!
Response from the owner:Thank you for the 5 star rating!
Cheryl Crabtree
It is a very top notch helpful business. They are there for their customers.
Response from the owner:Thank you for the great review and kind words.
Tameisha Bolen
I've been doing business with the Shropshire Agency for many years. They have taken great care of our family. I appreciate that they review our policies with us each year and make sure we are getting the best coverage for the best rates.
Response from the owner:Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Kathleen Phelan
With me every step of the way! Highly trusted agency, going above and beyond to ensure home security. Thank you!
Response from the owner:Thank you for your review!
Cindy Robinson
Great team to work with! 😃
Response from the owner:Thank you Cindy for the review!
Debe Snedigar
I've been with The Shropshire Insurance Agency since the mid 1970's and they have always been there for me when needed. They are a stellar agency!
Response from the owner:Thank you for sharing your experience!! We value your business and treasure your trust and relationship that have been built over the years.
Dan Lassiter
Great Staff
Response from the owner:Thank you for the 5 star review!
Alan Berger
I have been with this Insurance agency for years. They work very hard to make sure I have the right information when I need it. I am a small company, but they treat me like I am there only client. Great people, Great Service and Great knowledge of the insurance market and I would recommend them to anyone.
Response from the owner:Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
Connie C.
The Shropshire Agency has handled our business insurance for years and we appreciate all their hard work to keep us covered as we should be. They always go the extra mile and are very courteous and professional. I highly recommend them.
Response from the owner:Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Glenn Estes
Great people to deal and do business with
Response from the owner:Thank you for the 5 star review!
Logan Shelburne
Great people. They are able to shop through several different insurance companies to find the best deal to suit you personally.
Lubbock Cleaning Solutions
Jeff has been great to work with for our business insurance. I started a new business in Lubbock and he was with us every step of the way. The staff at Shropshire Agency has the best communication for any policy from start to finish. Don't waste your time with anyone else, they cover auto and home as well!
Katrina Kohnle
The Shropshire Agency has covered my business for the last 8 years. They are very thorough and go through my policy every year and have the ability to shop the policy to get the best prices. Great agency!!